FAQ Frequently Asked Questions

Frequently Asked Questions

We have compiled frequently asked questions and their answers.
Is there a handling fee for cash on delivery (COD) orders?

A: A handling fee of ¥400 (tax included) will be charged for cash-on-delivery orders. Please refer to the “For Orders Placed Outside the Online Store” page for further details.

How much is the shipping fee?

A: Shipping is free for orders totaling ¥11,000 (tax included) or more.
For more details, please refer to the page “For Orders Placed Outside the Online Store”

Can I return a product after purchase?

We do not accept returns or exchanges for customer convenience.
Please check your order carefully before submitting.
In the unlikely event that a product is damaged or an incorrect item is delivered, please contact us by phone within 3 days of receipt. After confirming the issue, we will arrange an exchange.

I don’t have a bank account. Can I still place an order?

Yes, you can. We will send a confirmation of your order, and payment can be made via bank transfer at a bank counter. Please provide the name used for the transfer in advance.

Are there distributors or retailers that carry your products?

Yes. Please contact us via the inquiry form for details.

Can I purchase just one item?

Some products are produced in LOT quantities. Please contact us via the inquiry form for more information.

What is the warranty period?

The warranty period is one year from the date of purchase (except for some products).

Can I request a quotation?

Yes. Please contact us via the inquiry form.